Shipping Policy

Last Updated: 12 August 2026

At Aiden Wear, we aim to provide a clear and straightforward delivery experience for every customer. This Shipping Policy explains how orders placed through aidenwear.com are processed and delivered.

Aiden Wear is operated by AIDEN WEAR LTD, based in the United Kingdom.

1. Order Processing

Orders are processed after successful payment has been received and the order information has been confirmed.

We make reasonable efforts to process orders promptly. Processing time may vary depending on product availability, order volume, and other circumstances.

Orders placed on weekends or public holidays may begin processing on the next available business day.

Once an order has been processed and dispatched, customers may receive order or shipping information using the contact details provided at checkout.

2. Delivery Address

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please carefully check your:

• Full name
• Street address
• City or town
• Postal code
• Country
• Contact information

If incorrect delivery information is provided, please contact us as soon as possible at payment@aidenwear.com.

We will make reasonable efforts to assist with address corrections where an order has not yet been dispatched. However, we cannot guarantee that changes can be made after an order has entered processing or been shipped.

3. Shipping Methods

Available shipping methods and any applicable shipping charges are displayed during checkout.

The shipping options available may depend on the customer’s delivery destination, the products included in the order, and other operational factors.

Customers can review the available shipping method and applicable delivery charge before completing payment.

4. Delivery Times

Estimated delivery times may vary depending on the destination, shipping method, order processing time, carrier operations, weather conditions, public holidays, customs procedures, and other circumstances outside our reasonable control.

Any delivery estimate displayed at checkout or communicated with an order should be considered an estimate rather than a guaranteed delivery date.

Unexpected delays may occasionally occur after an order has been dispatched.

5. Tracking

Where tracking information is available for the selected shipping method, it may be provided to the customer after dispatch.

Customers should use the tracking information provided to monitor the progress of their shipment.

If tracking information indicates that an order has been delivered but the customer cannot locate the package, please contact us promptly so that we can assist with the enquiry.

6. Delayed Deliveries

Although we aim to ensure orders arrive within the estimated delivery period, delivery delays can occur.

Possible causes include:

• Carrier delays
• Severe weather
• Public holidays
• Incorrect or incomplete delivery information
• High shipping volumes
• Customs or border processing
• Other circumstances outside our reasonable control

If your order has not arrived within the expected timeframe, please contact payment@aidenwear.com with your order number.

We will review the available information and assist where reasonably possible.

7. Lost or Missing Packages

If a package appears to be lost or has not arrived within the expected delivery timeframe, please contact us.

Please provide:

• Order number
• Customer name
• Delivery address
• Any available tracking information
• A description of the issue

We may need to contact or review information from the relevant delivery carrier before determining the appropriate next steps.

8. Incorrect Delivery Information

Aiden Wear is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer.

If you notice an error in your delivery address after placing an order, contact us immediately at:

payment@aidenwear.com

If the order has not yet been