Frequently Asked Questions (FAQ)
Last Updated: 12 August 2026
General Questions
What is Aiden Wear?
Aiden Wear is an online women’s fashion store operated by AIDEN WEAR LTD, a United Kingdom-based company located in Macduff, Scotland.
Our online store is available at aidenwear.com, where customers can browse and purchase women’s clothing online.
Where is Aiden Wear based?
Aiden Wear is operated by:
AIDEN WEAR LTD
20 George Street
Macduff
United Kingdom
AB44 1SX
How can I contact Aiden Wear?
You can contact our customer support team by email or telephone.
Email: payment@aidenwear.com
Phone: +44 7456460323
For order-related questions, please include your order number whenever possible.
Products
What does Aiden Wear sell?
Aiden Wear is an online retailer specializing in women’s clothing.
Our current products and collections are available directly through our online store.
Where can I find product information?
Product information is provided on the relevant product page.
We recommend reviewing the product description, available images, size information, colour options, and other details before placing an order.
If you need additional information about a product, please contact us at payment@aidenwear.com.
Are all products shown on the website available?
Product availability can change from time to time.
Products available for purchase will be displayed according to the current availability shown on the website.
Orders
How do I place an order?
To place an order:
- Browse the products available on our website.
- Select the product you would like to purchase.
- Review the product information and available options.
- Add the product to your shopping cart.
- Proceed to checkout.
- Enter your required contact and delivery information.
- Review your order and total amount.
- Complete payment using the available payment method.
Will I receive an order confirmation?
After successfully placing an order, you may receive an order confirmation using the contact information provided during checkout.
If you have placed an order but have not received confirmation, please contact us at payment@aidenwear.com.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible.
Email: payment@aidenwear.com
We will make reasonable efforts to assist with requests made before an order has been processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the applicable returns procedure may need to be followed.
Payment
What payment methods do you accept?
The payment methods available for your order will be displayed during checkout.
You can review the available payment options before completing your purchase.
Is payment secure?
We aim to provide a secure checkout experience.
Payment processing may be handled by third-party payment service providers. Customers should never send complete payment card information or payment credentials to us by email.
What should I do if I have a payment problem?
If you have a question about a payment or transaction, please contact:
payment@aidenwear.com
Please include your order number where available.
Shipping & Delivery
Do you offer shipping?
Available delivery options and applicable shipping charges are displayed during the checkout process.
Available options may vary depending on the delivery destination and other circumstances.
How long will delivery take?
Delivery times can vary depending on the destination, shipping method, order processing, carrier operations, public holidays, customs procedures, and other circumstances.
Please refer to our Shipping Policy for further information.
Any delivery timeframe provided should be considered an estimate rather than a guaranteed delivery date unless expressly stated otherwise.
What if my order is delayed?
If your order has not arrived within the expected delivery timeframe, please contact us.
Email: payment@aidenwear.com
Please provide your order number and any available tracking information so that we can review the situation.
What if my tracking says my order was delivered but I cannot find it?
Please check the delivery location and any available delivery information first.
If you still cannot locate the package, contact us with your order number and tracking information.
We will review the available information and assist where reasonably possible.
Returns & Exchanges
Can I return an item?
Eligible items may be returned in accordance with our Returns & Exchanges Policy, Refund Policy, and applicable consumer law.
If you wish to return an item, please contact us at:
payment@aidenwear.com
How do I request a return?
Please contact us before sending an item back whenever possible.
Include:
- Order number
- Your name
- Email address used for the order
- Product you wish to return
- Reason for the return, where applicable
Our customer support team will provide the applicable return instructions.
Can I exchange an item?
Exchanges may be available depending on product availability and the circumstances of the request.
Please contact payment@aidenwear.com with your order number and details of the item you would like to exchange.
What if I receive a damaged or incorrect item?
Please contact us as soon as possible after receiving the order.
Send your order number and details of the problem to:
payment@aidenwear.com
We may request photographs or additional information to help us assess the issue.
Where appropriate, we will provide a suitable remedy in accordance with applicable law and our policies.
Refunds
How do I request a refund?
If you believe you are eligible for a refund, please contact us at:
payment@aidenwear.com
Please provide your order number and relevant details.
How will my refund be issued?
Approved refunds will normally be made to the original payment method used for the purchase, unless another arrangement is agreed or required by applicable law.
How long will my refund take?
Once a refund has been processed, the time required for the funds to appear in your account may depend on your payment provider, bank, or card issuer.
If you have received confirmation that your refund has been processed but cannot see the funds after a reasonable period, please contact your payment provider and then contact us if further assistance is required.
Customer Information
How is my personal information used?
We may use information provided by customers to process orders, arrange delivery, provide customer support, process returns and refunds, maintain website security, and operate our online store.
For more information, please review our Privacy Policy.
Does Aiden Wear use cookies?
Our website may use cookies and similar technologies for website functionality, security, preferences, analytics, and other purposes.
Where required, consent will be requested before using non-essential cookies.
For more information, please review our Cookie Policy.
Website
Can I shop without creating an account?
Whether an account is required depends on the checkout options currently available on our website.
Please follow the instructions displayed during checkout.
What should I do if the website is not working correctly?
If you experience a technical issue while browsing or placing an order, please try refreshing the page or using another browser or device.
If the problem continues, contact us at:
payment@aidenwear.com
Please describe the issue and provide relevant information, such as the page you were trying to access.
Still Have Questions?
If you cannot find the answer to your question in this FAQ, our customer support team is available to assist.
AIDEN WEAR LTD
20 George Street
Macduff
United Kingdom
AB44 1SX
Email: payment@aidenwear.com
Phone: +44 7456460323
Website: aidenwear.com
For order-related enquiries, please include your order number whenever possible.
We aim to provide clear and helpful assistance to our customers.
Company Name: AIDEN WEAR LTD
Business Address: 20 George Street, Macduff, United Kingdom, AB44 1SX
Website: aidenwear.com
Email: payment@aidenwear.com
Phone: +44 7456460323
Last Updated: 12 August 2026