Shipping Policy
Last Updated: 12 August 2026
At Aiden Wear, we aim to provide a clear and reliable delivery experience for our customers. This Shipping Policy explains how orders placed through aidenwear.com are processed, shipped, and delivered.
Aiden Wear is operated by AIDEN WEAR LTD, a company based in the United Kingdom.
1. Order Processing
Orders are processed after successful payment has been received and the order details have been confirmed.
We aim to process orders as promptly as reasonably possible. Processing times may vary depending on product availability, order volume, and other circumstances.
Orders placed on weekends or public holidays may begin processing on the next available business day.
Once an order has been dispatched, customers may receive shipping or order-related information using the contact details provided at checkout.
2. Shipping Options
Available shipping methods and applicable delivery charges are displayed during checkout.
The shipping options available may vary depending on:
- Delivery destination
- Products included in the order
- Shipping availability
- Carrier arrangements
- Other operational circumstances
Customers will be able to review the applicable shipping option and any shipping charge before completing payment.
3. Delivery Times
Estimated delivery times may vary depending on the destination, selected shipping method, order processing time, carrier operations, public holidays, weather conditions, customs procedures, and other circumstances outside our reasonable control.
Any delivery timeframe displayed during checkout or communicated with an order is an estimate and should not be considered a guaranteed delivery date unless expressly stated otherwise.
4. Delivery Address
Customers are responsible for providing accurate and complete delivery information at checkout.
Please carefully check:
- Full name
- Street address
- City or town
- Postal code
- Country
- Contact information
If you notice an error in your delivery address after placing an order, please contact us as soon as possible at:
payment@aidenwear.com
We will make reasonable efforts to assist with address corrections before an order is dispatched. However, we cannot guarantee that changes can be made after processing or dispatch.
5. Tracking Information
Where tracking is available for the selected shipping method, tracking information may be provided after the order has been dispatched.
Customers can use the tracking information provided to monitor the progress of their shipment.
If tracking indicates that a package has been delivered but you cannot locate it, please contact us promptly so that we can assist with the enquiry.
6. Delayed Deliveries
We aim to ensure that orders are delivered within the estimated timeframe, but delays can occasionally occur.
Possible causes include:
- Carrier delays
- Severe weather
- Public holidays
- High shipping volumes
- Customs or border processing
- Incorrect or incomplete delivery information
- Transport disruption
- Other circumstances outside our reasonable control
If your order has not arrived within the expected delivery timeframe, please contact us at:
payment@aidenwear.com
Please provide your order number and any available tracking information.
7. Lost or Missing Packages
If your package appears to be lost or has not arrived within the expected delivery timeframe, please contact our customer support team.
Please provide:
- Order number
- Customer name
- Delivery address
- Tracking information, if available
- Details of the delivery issue
We may need to review the shipment information or contact the relevant delivery carrier before determining the appropriate next steps.
8. Incorrect Delivery Information
Aiden Wear is not responsible for delivery difficulties caused by incorrect or incomplete information supplied by the customer.
If you discover an error after placing your order, please contact us immediately.
Email: payment@aidenwear.com
Phone: +44 7456460323
If the order has not been dispatched, we will make reasonable efforts to assist with correcting the delivery information.
9. International Deliveries
Where international delivery is available, additional customs procedures, import requirements, duties, taxes, or other charges may apply depending on the destination country.
Customers are responsible for complying with applicable requirements in their destination country.
Delivery times for international orders may be affected by customs clearance and other cross-border procedures.
10. Damaged Packages or Products
If your package or product arrives damaged, please contact us as soon as reasonably possible after delivery.
Please email:
payment@aidenwear.com
Include your order number and a description of the damage. We may request photographs or other information to help us assess the issue.
Where appropriate, we will review the matter and provide assistance in accordance with our Returns & Exchanges Policy, Refund Policy, and applicable consumer rights.
11. Incorrect or Missing Items
If you receive an item that is different from what you ordered, or an item appears to be missing from your order, please contact us promptly.
Please provide your order number and details of the issue.
Our customer support team will review the order information and provide appropriate assistance.
12. Delivery Attempts
Delivery may involve one or more delivery attempts depending on the carrier and destination.
If a delivery cannot be completed because nobody is available, the address is inaccessible, or other delivery arrangements are required, the carrier may provide further instructions.
Customers should follow any instructions provided by the delivery carrier.
13. Delivery to the Address Provided
Orders are shipped to the delivery address entered by the customer during checkout.
Customers should ensure that the address is complete and accurate before submitting an order.
If a package is returned because of an incorrect or incomplete address provided by the customer, please contact us at payment@aidenwear.com to discuss the available options.
14. Shipping Charges
Any applicable shipping charges will be displayed during checkout before the order is completed.
Shipping charges may vary depending on the delivery destination, selected shipping method, order contents, or applicable promotions.
15. Contact Us
If you have questions about shipping or delivery, please contact:
AIDEN WEAR LTD
20 George Street
Macduff
United Kingdom
AB44 1SX
Email: payment@aidenwear.com
Phone: +44 7456460323
Website: aidenwear.com
For order-related enquiries, please include your order number whenever possible.
16. Related Policies
For additional information, please review our:
- Returns & Exchanges Policy
- Refund Policy
- Terms of Service
- Privacy Policy
- Cookie Policy
These policies provide additional information regarding purchases, returns, refunds, website use, and customer information.
17. Policy Updates
We may update this Shipping Policy from time to time to reflect changes to our products, services, shipping arrangements, website operations, or applicable legal requirements.
The latest version will be published on our website with the applicable Last Updated date.
Nothing in this Shipping Policy is intended to remove, limit, or exclude any consumer rights that cannot legally be excluded or restricted.
Company Name: AIDEN WEAR LTD
Business Address: 20 George Street, Macduff, United Kingdom, AB44 1SX
Website: aidenwear.com
Email: payment@aidenwear.com
Phone: +44 7456460323
Last Updated: 12 August 2026