Last Updated: 12 August 2026
At Aiden Wear, we want our customers to have confidence when shopping with us. This Refund Policy explains when refunds may be available, how to request a refund, and how refunds are processed.
Aiden Wear is operated by AIDEN WEAR LTD, a company based in the United Kingdom.
1. Our Refund Commitment
We aim to handle refund requests fairly, clearly, and in accordance with applicable UK consumer protection laws.
If you are entitled to a refund under applicable law, we will process the refund in accordance with your legal rights and the circumstances of your order.
Nothing in this Refund Policy is intended to remove, restrict, or exclude any statutory consumer rights that cannot legally be excluded.
2. When You May Request a Refund
A refund may be available in circumstances including:
- You exercise an applicable statutory cancellation right
- You return an eligible item in accordance with our Returns & Exchanges Policy
- You receive a faulty or damaged product
- You receive an incorrect product
- An order is cancelled by us before fulfilment
- A refund is otherwise required under applicable consumer law
Eligibility may depend on the circumstances of the purchase and the condition of the returned product.
3. Cancelling an Online Order
For eligible online purchases, UK consumer law may provide a statutory cancellation period.
Where applicable, customers generally have 14 days from the day after receiving the goods to notify the retailer that they wish to cancel their purchase.
After notifying us, customers may generally have a further 14 days to return the goods.
These statutory rights may be subject to certain legal exceptions.
To exercise an applicable cancellation right, please contact us at:
payment@aidenwear.com
Please provide your order number and clearly state that you wish to cancel or return the order.
4. Return Requirements
When returning an item, customers should take reasonable care of the product.
Where applicable, items should generally be:
- Unworn and unused, except where necessary to inspect or try the item
- In suitable condition for resale
- Returned with original tags where reasonably applicable
- Returned with original packaging where reasonably applicable
Customers may be responsible for any reduction in the value of goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning, where permitted by applicable law.
5. Faulty, Damaged or Incorrect Products
If you receive a product that is faulty, damaged, or different from what you ordered, please contact us as soon as possible.
Email: payment@aidenwear.com
Please provide:
- Order number
- Product details
- Description of the issue
- Photographs where appropriate
We may request additional information to help us assess the issue.
Depending on the circumstances, you may be entitled to a repair, replacement, price reduction, or refund under applicable consumer law.
6. Refunds for Cancelled Orders
If an order is cancelled by us after payment has been received and a refund is due, we will arrange the appropriate refund.
Refunds will normally be made using the original payment method used for the purchase, unless another method has been agreed or is required by applicable law.
7. Original Delivery Charges
Where you exercise an applicable statutory cancellation right, we will refund the standard delivery charge paid for the original order where required by law.
If you selected a more expensive delivery method than the standard delivery option available, we may only be required to refund the cost of the standard delivery method.
8. Return Shipping Costs
Where a customer changes their mind and exercises a statutory cancellation right, the customer may generally be responsible for the direct cost of returning the goods, unless we have agreed otherwise or applicable law requires us to cover the cost.
Where a product is faulty, damaged, incorrect, or does not conform to the order, please contact us before returning it.
Depending on the circumstances, we may arrange or reimburse appropriate return shipping in accordance with applicable law.
9. How Refunds Are Processed
Once an eligible return has been received and reviewed, we will process the applicable refund.
Refunds will normally be sent to the original payment method.
The time required for the refund to appear in your account may depend on the payment provider, bank, card issuer, or other financial institution.
We cannot control processing times imposed by external payment providers after a refund has been issued.
10. Refund Timing for Statutory Cancellations
Where a customer exercises a statutory cancellation right, applicable law may allow us to delay the refund until we receive the returned goods or the customer provides evidence that the goods have been sent back, whichever occurs first.
We will process refunds in accordance with applicable legal requirements.
11. Exchanges
If you would prefer an exchange instead of a refund, please contact us.
Email: payment@aidenwear.com
Exchanges may be subject to product availability.
If the requested replacement is unavailable, we may provide information about the applicable refund or return options.
12. Promotional and Discounted Orders
Items purchased using a discount code, promotional offer, voucher, or other promotion may be subject to the applicable terms of that promotion.
Where only part of a promotional order is returned, the refund may take into account the terms and conditions of the promotion.
Statutory consumer rights remain unaffected.
13. Non-Returnable Circumstances
Certain goods may be excluded from statutory cancellation rights where permitted by applicable law.
This may include goods that are made to the customer’s specifications or clearly personalized, and certain sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.
Any applicable exclusion will depend on the specific product and circumstances.
Faulty, damaged, or misdescribed products remain subject to applicable statutory rights.
14. Refused or Returned Deliveries
If a package is returned to us because of an incorrect or incomplete address supplied by the customer, failure to collect the package, or another customer-related delivery issue, please contact us at:
payment@aidenwear.com
We will review the circumstances and advise you of the available options.
Any refund will be handled in accordance with applicable law and the circumstances of the order.
15. Payment Disputes
If you have a concern about a payment or transaction, please contact us first so that we can review the matter and attempt to resolve it.
Email: payment@aidenwear.com
Phone: +44 7456460323
This does not affect any rights you may have through your payment provider or under applicable law.
16. How to Contact Us About a Refund
For any refund or return enquiry, please contact:
AIDEN WEAR LTD
20 George Street
Macduff
United Kingdom
AB44 1SX
Email: payment@aidenwear.com
Phone: +44 7456460323
Website: aidenwear.com
When contacting us, please include your order number whenever possible.
17. Related Policies
For additional information, please review our:
- Returns & Exchanges Policy
- Shipping Policy
- Terms of Service
- Privacy Policy
- Cookie Policy
18. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes to our products, services, business operations, or applicable legal requirements.
The latest version will be published on our website with the applicable Last Updated date.
Nothing in this Refund Policy is intended to remove, limit, or exclude any consumer rights that cannot legally be excluded or restricted.
Company Name: AIDEN WEAR LTD
Business Address: 20 George Street, Macduff, United Kingdom, AB44 1SX
Website: aidenwear.com
Email: payment@aidenwear.com
Phone: +44 7456460323
Last Updated: 12 August 2026
