Refund Policy
Last Updated: 12 August 2026
At Aiden Wear, we want our customers to have confidence when shopping with us. This Refund Policy explains how returns, refunds, cancellations, and issues with purchased products are handled.
Aiden Wear is operated by AIDEN WEAR LTD, a company based in the United Kingdom.
By placing an order through aidenwear.com, customers should review this Refund Policy together with our Terms & Conditions, Shipping Policy, and other applicable website policies.
1. Returns and Refunds
Customers may be able to return eligible items in accordance with applicable consumer rights and the conditions described in this policy.
If you would like to return an item, please contact us at payment@aidenwear.com before sending the item back whenever possible.
Our customer support team can provide information about the applicable return procedure and any information required to process the request.
2. Eligibility for Returns
To help us process a return efficiently, returned items should generally be:
- In an appropriate condition for return
- Unworn and unused where applicable
- Returned with original tags or packaging where reasonably applicable
- Accompanied by relevant order information
- Sent in accordance with the return instructions provided by our customer support team
Certain products or circumstances may be subject to specific return conditions where permitted by applicable law.
Nothing in this policy is intended to restrict or exclude any statutory consumer rights that cannot legally be excluded.
3. How to Request a Return
To request a return, please contact:
Email: payment@aidenwear.com
Please provide:
- Your order number
- Name used for the order
- Email address used when placing the order
- Product or products you wish to return
- Reason for the return, where applicable
Our support team will review your request and provide the relevant instructions.
Please do not send products to our business address unless we have specifically instructed you to do so for your return.
4. Return Shipping
Depending on the reason for the return and the circumstances of the order, responsibility for return shipping costs may differ.
Where an item is returned because the customer has changed their mind, the applicable return shipping arrangements will be communicated as part of the return process.
Where an item is faulty, damaged, incorrect, or otherwise does not conform to the order, please contact us before returning the item so that we can review the issue and provide appropriate instructions.
Any applicable statutory rights remain unaffected.
5. Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged, or different from what you ordered, please contact us as soon as reasonably possible.
Please email payment@aidenwear.com with:
- Your order number
- A description of the issue
- Details of the item affected
- Photographs or other information where appropriate
We may request photographs or additional information to help us assess the issue.
Depending on the circumstances and applicable consumer rights, we may offer