Returns & Exchanges
Last Updated: 12 August 2026
At Aiden Wear, we want our customers to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may be able to return an eligible item in accordance with this Returns & Exchanges Policy and applicable UK consumer law.
Aiden Wear is operated by AIDEN WEAR LTD.
1. Return Period
If you wish to return an item, please contact us as soon as possible after receiving your order.
For eligible online purchases, consumers may have statutory cancellation rights under applicable UK consumer law. Where applicable, customers generally have a 14-day period from the day after receiving the goods to notify the retailer that they wish to cancel, followed by a further period to return the goods.
This statutory right is separate from any additional voluntary return policy we may offer.
2. Return Conditions
Returned items should generally be:
- Unworn and unused, except where necessary to inspect or try the item
- In suitable condition for resale
- Returned with original tags where reasonably applicable
- Returned with original packaging where reasonably applicable
- Accompanied by the relevant order information
Customers should take reasonable care of products while they are in their possession.
Nothing in this policy is intended to restrict statutory consumer rights relating to faulty, damaged, misdescribed, or otherwise non-conforming goods.
3. How to Request a Return
Before returning an item, please contact our customer support team:
Email: payment@aidenwear.com
Please include:
- Order number
- Full name
- Email address used for the order
- Item you wish to return
- Reason for the return, where applicable
Our customer support team will provide the applicable return instructions.
Please do not send a return to our business address unless our customer support team has specifically instructed you to do so.
4. Return Shipping
Where a customer exercises a statutory cancellation right because they have changed their mind, the customer may generally be responsible for the direct cost of returning the goods, unless we have agreed otherwise or applicable law requires us to cover the cost.
Where an item is faulty, damaged, incorrect, or does not conform to the order, please contact us before returning it.
Depending on the circumstances, we may arrange or reimburse appropriate return shipping in accordance with applicable law.
5. Refunds
Once a valid return has been received and processed, an approved refund will normally be made to the original payment method.
Where a customer exercises a statutory cancellation right, applicable law may allow us to withhold the refund until we have received the goods back or the customer provides evidence that the goods have been returned, whichever occurs first.
Refund processing times may vary depending on the payment method, payment provider, bank, or card issuer.
6. Original Delivery Charges
Where a customer exercises an applicable statutory cancellation right, we will refund the standard delivery charge paid for the original order where required by law.
If the customer selected a more expensive delivery option than the standard delivery method offered by us, we may only be required to refund the cost of the standard delivery option.
7. Faulty or Damaged Items
If your item arrives damaged, faulty, or otherwise does not meet the required standard, please contact us as soon as possible.
Email:
payment@aidenwear.com
Please provide:
- Order number
- Description of the problem
- Product details
- Photographs where appropriate
We may request additional information to help us assess the issue.
Depending on the circumstances, customers may be entitled to a repair, replacement, price reduction, or refund under applicable consumer law.
8. Incorrect Items
If you receive an item that is different from the product you ordered, please contact us before returning it.
Please provide your order number and details of the incorrect item.
We will review the issue and provide appropriate instructions for returning the item and, where appropriate, arranging a replacement or refund.
9. Exchanges
We may offer exchanges for certain items, subject to product availability.
If you would like to exchange an item for another size, colour, or available product, please contact:
payment@aidenwear.com
Please include your order number and explain which item you would like to exchange.
An exchange may not be available if the requested replacement is out of stock. In such circumstances, we may provide information about the available return and refund options.
10. Items That May Not Be Eligible for Return
Certain goods may be excluded from cancellation or return rights where permitted by applicable law.
This can include goods that are made to the customer’s specifications or clearly personalized, and certain sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.
Any applicable exclusion will depend on the nature of the product and the circumstances of the purchase.
Statutory rights relating to faulty, damaged, or misdescribed goods remain unaffected.
11. Return Inspection
Returned products may be inspected when received.
Customers are generally responsible for any reduction in the value of goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods, where applicable under consumer law.
We will consider the circumstances of each return in accordance with applicable law.
12. Refunds for Promotional Orders
If an order was placed using a discount code, promotional offer, voucher, or other promotion, the refund amount may depend on the terms of that promotion.
Where only part of an order is returned, the applicable discount may be recalculated where permitted by the promotion’s terms.
13. Order Cancellation Before Dispatch
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at:
payment@aidenwear.com
We will make reasonable efforts to process cancellation requests before dispatch.
If the order has already been dispatched, you may need to follow the applicable return procedure.
14. Payment Disputes
If you have a concern regarding a payment, order, refund, or transaction, please contact us first so that we can investigate and attempt to resolve the matter.
Email: payment@aidenwear.com
Phone: +44 7456460323
This does not affect any rights you may have through your payment provider or under applicable law.
15. Contact Us
For questions about returns, exchanges, refunds, or cancellations, please contact:
AIDEN WEAR LTD
20 George Street
Macduff
United Kingdom
AB44 1SX
Email: payment@aidenwear.com
Phone: +44 7456460323
Website: aidenwear.com
When contacting us about an existing order, please include your order number whenever possible.
16. Policy Updates
We may update this Returns & Exchanges Policy from time to time to reflect changes to our products, services, business operations, or applicable legal requirements.
The latest version will be published on our website with the applicable Last Updated date.
Nothing in this policy is intended to remove, limit, or exclude any consumer rights that cannot legally be excluded or restricted.
Company Name: AIDEN WEAR LTD
Business Address: 20 George Street, Macduff, United Kingdom, AB44 1SX
Website: aidenwear.com
Email: payment@aidenwear.com
Phone: +44 7456460323
Last Updated: 12 August 2026