Privacy Policy
Last Updated: 12 August 2026
Aiden Wear respects your privacy and is committed to protecting the personal information you provide when using our website.
This Privacy Policy explains how AIDEN WEAR LTD collects, uses, stores, and protects personal information when you visit or use aidenwear.com, place an order, contact us, or otherwise interact with our online store.
We aim to handle personal information responsibly, transparently, and only where there is a legitimate reason to do so.
1. Who We Are
The website aidenwear.com is operated by:
AIDEN WEAR LTD
Business Address:
20 George Street
Macduff
United Kingdom
AB44 1SX
Email: payment@aidenwear.com
Phone: +44 7456460323
For privacy-related questions or requests, you can contact us using the email address above.
2. Information We Collect
Depending on how you use our website, we may collect different types of information.
Information You Provide Directly
When you place an order, contact us, or use certain features of our website, you may provide information such as:
- Full name
- Email address
- Telephone number
- Billing information
- Delivery address
- Order information
- Product and purchase information
- Information included in customer service enquiries
- Information you provide when requesting a return or refund
We only ask for information that is reasonably necessary for the relevant purpose.
Order Information
When you purchase products from our website, we may process information relating to your order, including:
- Products purchased
- Order number
- Order date
- Order value
- Delivery information
- Order status
- Return or refund information
- Relevant customer communications
Payment Information
Payments may be processed through third-party payment services made available through our checkout.
Where payment processing is provided by a third-party payment provider, payment information may be processed directly by that provider in accordance with its own privacy policy and terms.
We do not need to store complete payment card details ourselves in order to process your order.
3. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, depending on the website configuration and technologies in use.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- General website usage information
- Pages visited
- Date and time of website visits
- Referring website information
- Technical information relating to website performance and security
This information may help us operate, maintain, secure, and improve our website.
4. Cookies
Our website may use cookies and similar technologies.
Cookies are small files or pieces of information that can be stored on your device when you visit a website.
We may use cookies that are necessary for the operation of the website, including features relating to shopping carts, checkout, security, and website functionality.
Where we use non-essential cookies or similar technologies that require consent, we will seek consent where required by applicable law.
You can manage or disable cookies through your browser settings and, where applicable, through the cookie controls provided on our website.
Please note that disabling certain cookies may affect the functionality of parts of the website.
5. How We Use Personal Information
We may use personal information for purposes including:
Processing Orders
We use information provided during checkout to process and fulfil purchases, arrange delivery, communicate order information, and provide customer support.
Customer Service
We may use your contact information to respond to enquiries and assist with questions about products, orders, payments, delivery, returns, and refunds.
Payments
Information may be used or shared as necessary to facilitate payment processing, prevent fraudulent transactions, and resolve payment-related issues.
Website Operation
Technical and usage information may be used to operate, maintain, secure, and improve our website.
Returns and Refunds
We may process relevant information to handle return requests, refunds, exchanges, and other post-purchase enquiries.
Legal and Regulatory Requirements
We may process or retain information where necessary to comply with applicable legal, regulatory, accounting, tax, or other legitimate obligations.
Security and Fraud Prevention
We may use information to help protect our website, customers, business, and payment processes from fraud, abuse, unauthorized activity, and security threats.
6. Lawful Bases for Processing
Where applicable, we rely on one or more lawful bases under applicable UK data protection law.
These may include:
Contract
We may process personal information where it is necessary to perform a contract with you, such as processing and fulfilling an order you have placed.
Legal Obligation
We may process information where necessary to comply with a legal obligation, including applicable accounting, tax, consumer protection, or other legal requirements.
Legitimate Interests
We may process information where necessary for our legitimate business interests, provided that those interests are not overridden by your rights and interests.
Examples may include website security, fraud prevention, customer service, business administration, and improving our services.
Consent
Where consent is required, we may ask for your consent before processing personal information for the relevant purpose.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect processing that took place before withdrawal.
7. Who We Share Information With
We do not sell customer personal information as a business practice.
We may share information where reasonably necessary to operate our online store and provide services to customers.
Depending on the services actually used by our website, this may include relevant:
- Payment service providers
- Delivery and shipping providers
- Website hosting and technical service providers
- E-commerce and website service providers
- Customer support service providers
- Fraud prevention and security service providers
- Professional advisers
- Government authorities, regulators, or law enforcement where legally required
Third-party service providers should only receive information that is reasonably necessary for the service they provide.
8. International Data Transfers
Some service providers used to operate an online store may process information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection requirements and that appropriate safeguards are in place where required.
9. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, resolving disputes, maintaining appropriate business records, and complying with legal or regulatory requirements.
The exact retention period may vary depending on:
- The type of information
- The purpose for which it is used
- Whether an order or customer enquiry remains active
- Legal or regulatory requirements
- Accounting and tax requirements
- The need to establish, exercise, or defend legal claims
When personal information is no longer required, we will take reasonable steps to securely delete or otherwise dispose of it.
10. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Access to personal information is limited to situations where access is reasonably necessary for legitimate business or service purposes.
However, no method of transmission or storage over the internet can be guaranteed to be completely secure.
If we become aware of a personal data breach that requires notification under applicable law, we will take the appropriate steps required by law.
11. Your Data Protection Rights
Depending on the circumstances and applicable law, you may have rights relating to your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information in certain circumstances
- Request restriction of processing in certain circumstances
- Object to certain types of processing
- Request data portability where applicable
- Withdraw consent where processing is based on consent
These rights are not absolute and may be subject to legal conditions or exemptions.
12. How to Exercise Your Rights
If you would like to exercise a data protection right or ask a privacy-related question, please contact us:
Email: payment@aidenwear.com
Please provide enough information for us to understand your request and, where necessary, verify your identity.
We will handle valid requests in accordance with applicable data protection requirements.
13. Marketing Communications
If we send marketing communications, we will do so in accordance with applicable marketing and data protection requirements.
Where consent is required, we will obtain appropriate consent before sending relevant marketing communications.
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the relevant communication or by contacting us.
Unsubscribing from marketing communications does not prevent us from sending essential service communications relating to an order, payment, delivery, return, refund, or other transaction.
14. Children’s Privacy
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly seek to collect unnecessary personal information from children.
If you believe that a child has provided personal information to us in circumstances where this should not have occurred, please contact us so that we can review the matter and take appropriate action.
15. Third-Party Websites
Our website may contain links to third-party websites or services.
If you follow a link to another website, that website will have its own privacy practices and policies.
We are not responsible for the privacy practices, content, or security of third-party websites.
We encourage customers to review the privacy policy of any third-party website they visit.
16. Payment Services
Our website may use third-party payment services to process customer transactions.
Payment providers may collect and process payment information according to their own privacy policies and terms.
Where applicable, customers should review the privacy information provided by the relevant payment provider.
For questions concerning an order or payment made through Aiden Wear, you can contact us at:
payment@aidenwear.com
17. Website Security and Fraud Prevention
We may process technical and transactional information to help protect our website and customers against fraudulent activity, unauthorized transactions, abuse, and other security threats.
This may include reviewing information relating to orders, payment activity, device or technical information, and website activity where reasonably necessary for security purposes.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, data processing activities, legal requirements, or business operations.
When we make changes, we will update the Last Updated date shown at the beginning of this policy.
We recommend checking this page periodically to stay informed about how we handle personal information.
19. Contact Us
If you have any questions about this Privacy Policy, how we handle personal information, or your data protection rights, please contact us.
AIDEN WEAR LTD
20 George Street
Macduff
United Kingdom
AB44 1SX
Email: payment@aidenwear.com
Phone: +44 7456460323
Website: aidenwear.com
We aim to handle privacy enquiries clearly and responsibly.
20. Complaints
If you have concerns about how we process your personal information, please contact us first so that we have an opportunity to review and address your concern.
You may also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection.
Company Name: AIDEN WEAR LTD
Business Address: 20 George Street, Macduff, United Kingdom, AB44 1SX
Website: aidenwear.com
Email: payment@aidenwear.com
Phone: +44 7456460323
Last Updated: 12 August 2026