Frequently Asked Questions (FAQ)
General
What is Aiden Wear?
Aiden Wear is an online women’s fashion store operated by AIDEN WEAR LTD, a company based in Macduff, United Kingdom.
Our online store is available at aidenwear.com, where customers can browse and purchase women’s clothing online.
Where is Aiden Wear based?
Aiden Wear is operated by:
AIDEN WEAR LTD
20 George Street
Macduff
United Kingdom
AB44 1SX
How can I contact Aiden Wear?
For customer enquiries, please contact us by email or telephone.
Email: payment@aidenwear.com
Phone: +44 7456460323
For order-related enquiries, we recommend including your order number so that we can assist you more efficiently.
Products
What products does Aiden Wear sell?
Aiden Wear is an online retailer specializing in women’s clothing.
Our available products and collections can be viewed directly on our website. Product availability may change over time as our online selection is updated.
How can I find product information?
Product information is provided on the relevant product page. We recommend reviewing the available description, images, size information, and other details before placing an order.
If you have a question about a product that is not answered on the product page, please contact our customer support team.
Are all products shown on the website available?
Product availability can change. Products that are available for purchase will be displayed according to the current stock and availability shown on the website.
If an item is unavailable, customers may need to wait until it becomes available again or select another available product.
Orders
How do I place an order?
To place an order:
- Browse the women’s clothing available on our website.
- Select the product you would like to purchase.
- Review the product information and available options.
- Add the item to your shopping cart.
- Proceed to checkout.
- Enter the required information.
- Review your order carefully.
- Complete the payment through the available checkout options.
Can I change my order after placing it?
If you need to make a change to an order, please contact us as soon as possible at payment@aidenwear.com.
We will review the request based on the current status of the order. Once an order has entered processing or has been dispatched, changes may no longer be possible.
How can I check my order?
Order-related information is provided through the applicable order communications and website functionality.
If you have questions about your order, please contact us with your order number and the email address used when placing the order.
Payment
What payment methods are available?
The payment methods available to you will be displayed during the checkout process.
Customers can review the available payment options before completing their purchase.
Is my payment information secure?
We aim to provide a secure checkout experience. Payment information is processed through the payment services made available during checkout.
Customers should always ensure that their order details are correct before completing a transaction.
I have a question about a payment. Who should I contact?
For payment-related questions, please contact:
payment@aidenwear.com
When contacting us about a completed order or transaction, please provide your order number where available.
Shipping & Delivery
Do you offer delivery?
Delivery options and applicable charges are presented during the purchasing process and/or through our shipping information.
Customers should review the shipping information available on the website before completing an order.
How long will my order take to arrive?
Delivery times may vary depending on the destination, shipping method, order processing, and other circumstances.
Please refer to our Shipping Policy for the applicable delivery information.
Can I ask about the status of my delivery?
Yes. If you have concerns about a delivery or have not received your order within the expected timeframe, please contact our customer support team.
Please provide your order number when contacting us.
Returns & Refunds
Can I return an item?
Returns are subject to the conditions and procedures described in our Returns & Refund Policy.
Customers should review the policy before sending an item back to us.
How do I request a refund?
If you believe you are eligible for a refund, please follow the procedure described in our Returns & Refund Policy.
You can also contact payment@aidenwear.com if you need assistance with the return or refund process.
How long does a refund take?
Once a refund has been approved and processed, the time required for the funds to appear in the customer’s account may depend on the payment method and financial institution involved.
What should I do if I receive an incorrect or damaged item?
Please contact us as soon as possible after receiving your order.
Send your order number and a description of the issue to payment@aidenwear.com. Where appropriate, we may request additional information or photographs to help us assess the matter.
Account & Website
Do I need an account to place an order?
Whether an account is required depends on the checkout options currently available on our