At Aiden Wear Ltd, we are committed to providing a reliable and straightforward delivery experience for every customer.
This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through aidenwear.com. It also provides information about delivery times, shipping charges, tracking, international deliveries, delays, and delivery-related enquiries.
By placing an order through our website, you acknowledge and agree to the delivery terms described below.
1. About Aiden Wear Ltd
Our online store is operated by:
Aiden Wear Ltd 20 George Street Macduff United Kingdom AB44 1SX
Aiden Wear Ltd is an online retailer specialising in women’s clothing and fashion.
2. Order Processing
After an order has been successfully submitted and payment has been authorised, we will begin processing the order.
Our normal order processing procedure may include:
Receiving and confirming the order
Checking product availability
Preparing and packing the purchased items
Preparing the parcel for dispatch
Handing the parcel to the applicable delivery service
Providing tracking information where tracking is available
Orders are generally processed as soon as reasonably possible.
Processing times may vary depending on product availability, order volume, weekends, public holidays, seasonal demand, and other operational circumstances.
3. Order Confirmation
After placing an order, customers may receive an order confirmation using the email address provided during checkout.
The confirmation may contain information such as:
Order number
Products purchased
Quantity
Order value
Delivery address
Payment information or payment status
Other relevant order details
Please review your confirmation carefully.
If any information appears to be incorrect, contact us as soon as possible at payment@aidenwear.com.
4. Delivery Address
Customers are responsible for providing accurate and complete delivery information during checkout.
Please carefully check:
Full name
House or building number
Street name
Town or city
County or region, where applicable
Postcode
Country
Telephone number
Email address
We are not responsible for delays or failed deliveries resulting from incomplete or inaccurate information provided by the customer, except where otherwise required by applicable law.
5. Delivery Methods
Available delivery methods will be displayed during checkout based on the delivery destination and other applicable factors.
Depending on the destination and order, delivery may be carried out through an appropriate postal or courier service.
The delivery option selected at checkout may affect the applicable shipping charge and estimated delivery timeframe.
6. Estimated Delivery Times
Estimated delivery times may be displayed during checkout or included in your order information.
Delivery estimates are provided as guidance and are not necessarily guaranteed delivery dates.
Actual delivery times may vary because of:
Delivery destination
Product availability
Order processing time
Weekends and public holidays
Weather conditions
Transportation disruptions
Postal or courier delays
Customs processing
Incorrect delivery information
Unforeseen operational circumstances
If your order is delayed beyond the expected delivery period, please contact our customer service team.
7. Shipping Charges
Applicable shipping charges will be displayed before you complete your purchase.
Shipping costs may vary depending on factors such as:
Delivery destination
Delivery method
Order size or weight
Applicable promotional offers
Other delivery-related factors
The final applicable shipping charge will be shown during checkout before payment is completed.
8. Free Shipping
Where free shipping is offered, the applicable conditions will be displayed on our website or during checkout.
Free shipping offers may be subject to minimum order values, selected destinations, specific products, promotional periods, or other conditions.
We reserve the right to modify or discontinue promotional shipping offers where permitted by law.
9. Tracking Your Order
Where tracking is available for the selected delivery method, tracking information may be provided after your order has been dispatched.
Tracking information may take some time to become active after the parcel has been handed to the delivery provider.
If tracking information does not immediately show movement, this does not necessarily mean that the parcel has been lost.
If you have concerns about your tracking information, please contact us with your order number and tracking number, if available.
10. Delivery Attempts
Depending on the delivery service and destination, the carrier may make one or more delivery attempts.
If delivery cannot be completed, the carrier may leave delivery instructions, redirect the parcel, arrange another delivery attempt, or return the parcel to the sender.
The specific procedure may vary according to the delivery provider and destination.
11. Missed Deliveries
If you are unavailable when delivery is attempted, please follow any instructions provided by the delivery provider.
You may be required to arrange a redelivery or collect the parcel from an appropriate collection point.
If a parcel is returned to us because the customer did not accept, collect, or arrange delivery of the parcel, please contact us at payment@aidenwear.com.
Any applicable refund or redelivery arrangements will be reviewed according to the circumstances and applicable law.
12. Delayed Orders
Although we aim to deliver orders within the estimated timeframe, delays can occasionally occur.
Possible causes include:
High seasonal demand
Public holidays
Severe weather
Transportation disruption
Courier or postal delays
Customs processing
Incorrect address information
Operational or technical issues
Other circumstances outside our reasonable control
If an order is delayed, we will make reasonable efforts to assist and provide available information regarding its status.
13. Lost Orders
If you believe your parcel has been lost during delivery, please contact us.
We may request:
Order number
Customer name
Delivery address
Tracking number, if available
Order confirmation
Other information reasonably required to investigate the delivery
Where appropriate, we may contact the relevant delivery provider to investigate the shipment.
If the parcel is confirmed as lost, we will review the matter and provide an appropriate resolution in accordance with applicable law.
