Privacy Policy

Last Updated: 28 August 2026

At Aiden Wear Ltd, we respect your privacy and are committed to protecting the personal information you provide when using our website.

This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit or use aidenwear.com, place an order, contact us, or otherwise interact with our online store.

Please read this Privacy Policy carefully so that you understand how your information may be handled.

1. Who We Are

This website is operated by:

Aiden Wear Ltd
20 George Street
Macduff
United Kingdom
AB44 1SX

Website: aidenwear.com
Email: payment@aidenwear.com
Telephone: +44 7456460323

For the purposes of applicable data protection legislation, Aiden Wear Ltd is responsible for the personal information processed through our website, except where another organisation independently determines how your information is processed.

2. Information We May Collect

Depending on how you interact with our website, we may collect different types of information.

This may include:

Personal and Contact Information

• Full name
• Email address
• Telephone number
• Billing address
• Delivery address
• Other contact details you provide

Order Information

When you place an order, we may collect information such as:

• Products purchased
• Product quantities
• Order number
• Order date
• Order value
• Delivery information
• Order status
• Return or refund information

Payment Information

Payments may be processed through third-party payment service providers.

Depending on the payment method used, we may receive limited payment-related information such as payment status, transaction reference, or other information necessary to identify and manage a transaction.

We do not intentionally store complete payment card numbers or card security codes on our own systems.

Payment information may be processed directly by the relevant payment provider under its own privacy policy and terms.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Language settings
• Time zone
• Referring website
• Pages visited
• Approximate access times
• Website interactions
• Diagnostic and technical information

The exact information collected may depend on your browser, device, settings, and the technologies used on our website.

Communications

If you contact us by email, telephone, or another available communication method, we may retain information contained in your communication, including your contact details and the subject of your enquiry.

3. How We Collect Information

We may collect personal information:

• Directly from you when you place an order
• When you create or use an account, where available
• When you contact customer service
• When you submit a return or refund request
• When you subscribe to communications, where available
• Automatically through website technologies such as cookies
• From payment or delivery service providers where necessary to fulfil an order
• From fraud prevention or security services where applicable
• From other lawful sources where permitted by applicable law

4. How We Use Your Information

We may use personal information for purposes including:

• Processing and fulfilling orders
• Processing payments
• Arranging delivery
• Providing order confirmations and updates
• Providing customer service
• Handling returns, exchanges, and refunds
• Responding to enquiries
• Maintaining business and transaction records
• Improving our website and services
• Understanding how visitors use our website
• Detecting and preventing fraud or misuse
• Protecting the security of our website and systems
• Managing complaints and disputes
• Complying with legal and regulatory obligations
• Establishing, exercising, or defending legal claims
• Sending marketing communications where permitted and where appropriate consent has been obtained

We will only use personal information for purposes that are compatible with applicable data protection requirements.

5. Lawful Bases for Processing

Where applicable, we rely on one or more lawful bases for processing personal information.

These may include:

Contract

We may process information where necessary to enter into or perform a contract with you, such as processing and delivering an order.

Legal Obligation

We may process information where necessary to comply with applicable legal or regulatory obligations.

Legitimate Interests

We may process information where necessary for legitimate business interests, provided that those interests are not overridden by your rights and interests.

Examples may include website security, fraud prevention, customer service, business administration, and improving our services.

Consent

Where required, we may process information based on your consent.

You may withdraw consent where applicable, although withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

6. Marketing Communications

Where permitted by applicable law, we may send promotional communications about products, offers, or services that may be relevant to you.

Where consent is required, we will request it before sending relevant marketing communications.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the relevant communication or by contacting us.

Unsubscribing from marketing communications does not necessarily stop essential service messages relating to your orders or account.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Operate essential website functions
• Maintain security
• Remember preferences
• Understand website usage
• Improve website performance
• Support relevant website features
• Measure the effectiveness of certain activities

Where required by law, we will request consent before placing or using non-essential cookies.

For more information, please see our Cookie Policy.

8. Sharing Personal Information

We may share personal information with selected third parties where necessary to operate our business and provide our services.

Depending on the services actually used by our business, these may include:

• Payment service providers
• Delivery and courier providers
• Website hosting and technical service providers
• IT and security providers
• Customer support providers
• Analytics providers
• Marketing service providers
• Professional advisers
• Legal or regulatory authorities where required
• Fraud prevention or security services

We only share information where there is a legitimate reason to do so and, where required, appropriate contractual and legal safeguards are in place.

9. Payment Service Providers

When you make a payment through our website, the payment may be processed by a third-party payment service provider.

The payment provider may collect and process payment information according to its own privacy policy and terms.

We may receive information necessary to confirm whether a transaction has been successfully completed and to manage the related order.

We do not intentionally request or store your complete payment card details on our own systems.

10. Delivery Providers

To fulfil your order, we may provide relevant information to delivery or courier providers.

This may include:

• Recipient name
• Delivery address
• Telephone number
• Email address where necessary
• Order or shipment reference

The information shared will be limited to what is reasonably necessary to provide the delivery service.

11. Business Service Providers

We may use third-party providers to support the operation of our website and business.

Such providers may assist with services including hosting, website functionality, security, analytics, communications, customer service, payment processing, and order fulfilment.

Where appropriate, these providers may process personal information on our behalf and are expected to handle that information in accordance with applicable contractual and legal requirements.

12. Legal and Regulatory Disclosures

We may disclose personal information where required or permitted by law.

This may include disclosures to:

• Government authorities
• Courts or tribunals
• Law enforcement agencies
• Regulators
• Tax authorities
• Professional advisers
• Other parties where disclosure is legally required

We may also disclose information where reasonably necessary to establish, exercise, or defend our legal rights.

13. International Transfers

Some third-party service providers may process personal information outside the United Kingdom or your country of residence.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is handled in accordance with applicable data protection requirements.

Where required, appropriate safeguards may include recognised contractual protections, adequacy arrangements, or other legally permitted transfer mechanisms.

14. Data Security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Accidental loss
• Destruction
• Alteration
• Disclosure
• Misuse

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own devices, accounts, passwords, and login information.

15. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to:

• Complete transactions
• Provide customer service
• Maintain business records
• Meet accounting or tax requirements
• Resolve disputes
• Prevent fraud
• Establish, exercise, or defend legal claims
• Comply with legal obligations

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.

16. Your Data Protection Rights

Depending on your location and applicable law, you may have rights relating to your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information in certain circumstances
• Request restriction of processing in certain circumstances
• Object to certain processing activities
• Request transfer of certain personal information
• Withdraw consent where processing is based on consent
• Object to direct marketing
• Lodge a complaint with the relevant data protection authority

These rights are subject to applicable legal conditions and exceptions.

17. How to Exercise Your Rights

If you wish to exercise a data protection right or ask a question about how we process your information, please contact us:

Email: payment@aidenwear.com
Telephone: +44 7456460323

We may need to request additional information to verify your identity before responding to certain requests.

This is intended to protect personal information from being disclosed to an unauthorised person.

18. Complaints

If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.

You also have the right, where applicable, to lodge a complaint with the relevant data protection supervisory authority.

For customers in the United Kingdom, the relevant supervisory authority is the Information Commissioner’s Office (ICO).

19. Children’s Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly seek to collect personal information from children where doing so would be unlawful.

If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can review the situation and take appropriate action.

20. Third-Party Websites

Our website may contain links to third-party websites or services.

Those websites operate independently from Aiden Wear Ltd and may have their own privacy policies and terms.

We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the relevant privacy policy before providing personal information to a third-party website.

21. Social Media

Where our website provides links or features connected to social media platforms, interactions with those platforms may be subject to the privacy policies and terms of the relevant platform.

We recommend reviewing the privacy information provided by the relevant social media service.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our business
• Changes to our website
• Changes to the services we use
• Changes to data protection requirements
• Changes to how we process personal information

When we update this policy, we will publish the revised version on this page and update the “Last Updated” date.

We encourage you to review this page periodically.

23. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

Aiden Wear Ltd
20 George Street
Macduff
United Kingdom
AB44 1SX

Email: payment@aidenwear.com
Telephone: +44 7456460323
Website: aidenwear.com

We aim to respond to privacy enquiries as promptly as reasonably possible.

24. Company Information

Company Name: Aiden Wear Ltd
Business Address: 20 George Street, Macduff, United Kingdom, AB44 1SX
Website: aidenwear.com
Email: payment@aidenwear.com
Telephone: +44 7456460323

Last Updated: 28 August 2026