Welcome to aidenwear.com. These Terms & Conditions govern your use of our website and the purchase of products from Aiden Wear Ltd.
Please read these terms carefully before using our website or placing an order. By accessing or using aidenwear.com, you acknowledge that you have read and understood these Terms & Conditions.
These terms operate alongside any statutory consumer rights that apply to you. Nothing in these terms is intended to exclude or restrict any rights that cannot legally be excluded or restricted.
1. About Us
This website is operated by:
Aiden Wear Ltd 20 George Street Macduff United Kingdom AB44 1SX
In these Terms & Conditions, “Aiden Wear”, “we”, “us”, and “our” refer to Aiden Wear Ltd.
“Customer”, “you”, and “your” refer to any person accessing our website or purchasing products from us.
2. Using Our Website
You may use our website for lawful purposes only.
You agree not to:
Use the website for fraudulent or unlawful purposes
Attempt to gain unauthorised access to our systems
Interfere with the operation or security of the website
Introduce malicious software or harmful code
Copy, reproduce, or commercially exploit website content without permission
Use automated systems to access or collect website content without our permission
Provide false or misleading information when placing an order
We reserve the right to restrict or suspend access to the website where reasonably necessary to protect our business, customers, website, or systems.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, specifications, and other information displayed on our website are accurate.
However, the appearance of products may vary depending on your device, screen settings, lighting, photography, and other factors.
Product availability may change without notice.
We reserve the right to correct errors, update product information, or make changes to products where necessary.
Nothing in this section affects your statutory rights.
4. Product Availability
All products are subject to availability.
Although we aim to maintain accurate stock information, there may occasionally be circumstances where a product becomes unavailable after an order has been placed.
If we are unable to fulfil an order because a product is unavailable, we may contact you and provide an appropriate solution, including a refund where applicable.
5. Prices
Product prices are displayed on our website and at checkout.
We make reasonable efforts to ensure that prices are accurate.
However, errors may occasionally occur.
If we discover a significant pricing error before an order has been dispatched, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order.
If an order is cancelled because of a pricing error, any payment already made for the affected order will be refunded as appropriate.
6. Taxes and Additional Charges
Applicable taxes and charges may be included in the prices shown on the website or calculated during checkout, depending on the order and destination.
For international orders, additional customs duties, import taxes, or other charges may apply depending on the destination country.
Where such charges are legally payable by the customer, they may be the customer’s responsibility.
7. Placing an Order
To place an order, you must follow the checkout process provided on our website.
Before submitting your order, you should carefully check:
Products selected
Sizes and available options
Quantity
Delivery address
Contact details
Payment information
Shipping charges
Total order value
After submitting an order, you may receive an order confirmation by email.
Receiving an order confirmation does not necessarily mean that the order has been accepted if circumstances require us to reject or cancel the order.
8. Order Acceptance
An order may be accepted when we confirm that the order has been received and is being processed for fulfilment.
We reserve the right to refuse or cancel an order in reasonable circumstances, including where:
A product is unavailable
There is an obvious pricing or product information error
We suspect fraudulent or unauthorised activity
Payment cannot be successfully authorised
Delivery to the selected destination is unavailable
Information provided by the customer is incomplete or materially inaccurate
There is another legitimate reason preventing fulfilment
If we cancel an order after payment has been received, we will provide an appropriate refund where required.
9. Payment
Payment must be successfully authorised before an order can be processed for dispatch.
Available payment methods are displayed during checkout.
Payments may be processed through third-party payment service providers.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
We do not intentionally store complete payment card details such as full card numbers or security codes on our own systems.
10. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at:
payment@aidenwear.com
We will make reasonable efforts to assist with cancellation requests received before dispatch.
Once an order has entered the dispatch process, cancellation may no longer be possible.
Where applicable, you may also have statutory cancellation rights under consumer protection law.
11. Shipping and Delivery
Orders are delivered according to the shipping method and destination selected or available during checkout.
Estimated delivery times are provided for guidance and may be affected by factors including:
Order processing
Product availability
Weekends and public holidays
Courier or postal delays
Weather conditions
Transportation disruptions
Customs procedures
Incorrect delivery information
Other circumstances outside our reasonable control
For further information, please see our Shipping & Delivery Policy.
12. Delivery Address
You are responsible for providing accurate delivery information.
If you realise that your address is incorrect, please contact us immediately at:
payment@aidenwear.com
We will make reasonable efforts to assist before dispatch, but we cannot guarantee that an address can be changed after dispatch.
13. International Orders
If international delivery is available, additional customs requirements may apply.
Customers are responsible for complying with applicable laws and regulations relating to the importation of products into their destination country.
Customs duties, import taxes, handling fees, or other charges may apply depending on the destination.
International delivery may also take longer due to customs processing.
14. Returns and Refunds
Returns and refunds are handled in accordance with our Returns & Refunds Policy and applicable consumer protection law.
Depending on the circumstances, customers may have statutory rights relating to:
