Welcome to the Aiden Wear Ltd FAQ page. Here you can find answers to common questions about our women’s clothing, orders, payments, shipping, returns, refunds, and customer service.
1. What does Aiden Wear sell?
Aiden Wear is an online fashion retailer specialising in women’s clothing.
Our collection may include a variety of styles, designs, and clothing suitable for everyday wear and different occasions.
Product availability, colours, sizes, and styles may change from time to time.
2. Where is Aiden Wear based?
Aiden Wear Ltd is a UK-based online retail business.
Our business address is:
20 George Street Macduff United Kingdom AB44 1SX
3. Where can I shop for Aiden Wear products?
You can browse our available women’s clothing through our online store:
aidenwear.com
Our website allows you to view product information, select available options, add products to your shopping basket, and complete your purchase online.
4. How do I place an order?
To place an order:
Browse our available products.
Select the product, size, colour, or other available option.
Add the item to your shopping basket.
Review your order.
Enter your delivery and contact information.
Select an available payment method.
Complete the checkout process.
Please carefully review your order information before submitting your purchase.
5. How do I know if my order was received?
After successfully submitting an order, you may receive an order confirmation by email.
The confirmation may include your order number, purchased products, order value, delivery details, and other relevant information.
If you do not receive an expected confirmation, please check your spam or junk folder first.
You can also contact us at payment@aidenwear.com.
6. What payment methods do you accept?
Available payment methods are displayed during checkout.
Payments may be processed through third-party payment service providers.
Your payment information may be subject to the terms and privacy policy of the relevant payment provider.
7. Is my payment information secure?
Payment transactions may be handled by third-party payment providers using appropriate security measures.
We do not intend to store complete payment card numbers or security codes on our own systems.
For more information about how personal information is handled, please review our Privacy Policy.
8. Can I change or cancel my order?
If you need to change information or cancel an order, please contact us as soon as possible at:
payment@aidenwear.com
We will make reasonable efforts to assist before the order enters the dispatch process.
However, once an order has been processed or dispatched, changes may no longer be possible.
Your statutory cancellation rights may apply where required by applicable law.
9. How long does delivery take?
Estimated delivery information may be displayed during checkout or provided with your order information.
Delivery times can vary depending on the destination, delivery method, product availability, weekends, public holidays, customs procedures, and other circumstances.
For more information, please see our Shipping & Delivery Policy.
10. Will I receive tracking information?
Where tracking is available for the selected delivery method, tracking information may be provided after your order has been dispatched.
Tracking information may take some time to become active after the parcel has been handed to the delivery provider.
If you have questions about your tracking information, please contact us with your order number.
11. What should I do if my order is delayed?
If your order has not arrived within the expected delivery period, please contact us at:
payment@aidenwear.com
Please provide your order number and tracking number, if available.
We will review the available delivery information and assist you where possible.
12. What if my tracking says my order was delivered but I cannot find it?
Please first check:
Your delivery address
Any safe place around your property
With household members
With neighbours, where appropriate
Any delivery notification provided by the carrier
If you still cannot locate your parcel, please contact us with your order and tracking information.
13. Can I return an item?
Depending on the circumstances, you may be able to return an item in accordance with our Returns & Refunds Policy and applicable consumer protection law.
Please contact us before sending any item back so that we can provide the appropriate return instructions.
14. How do I request a return?
Please email:
payment@aidenwear.com
Include:
Your order number
Your name
The email address used for the order
The product you wish to return
The reason for the return, where applicable
Photographs or other information if the item is damaged, faulty, or incorrect
Our customer service team will review your request and provide further instructions.
15. What condition should returned clothing be in?
Unless otherwise required by law, clothing returned because of a change of mind should generally be:
Unworn
Unwashed
In its original condition
Free from avoidable stains, odours, or damage
Returned with original labels and packaging where reasonably possible
Customers may inspect clothing as reasonably necessary to determine its nature, characteristics, and functionality.
Your statutory rights relating to faulty, damaged, or incorrectly supplied goods are not affected.
16. What if my clothing is faulty?
If you believe an item is faulty, please contact us as soon as reasonably possible.
Please provide your order number, a description of the issue, and photographs where appropriate.
We will review the issue and provide an appropriate remedy in accordance with applicable consumer protection law.
17. What if I receive the wrong item?
Please contact us before returning the item.
Provide your order number and details of the item you received.
Where appropriate, we will provide return instructions and work with you to resolve the issue.
18. Can I exchange an item?
Exchanges may be available for eligible products, subject to availability.
If you would like to request an exchange, please contact:
payment@aidenwear.com
If the requested replacement is unavailable, we may offer another appropriate solution, including a refund where applicable.
19. How long does a refund take?
Once an eligible refund has been approved and processed, it will normally be sent to the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
20. Who pays for return shipping?
For change-of-mind returns, return shipping costs may be the customer’s responsibility where permitted by applicable law.
Where an item is faulty, damaged, incorrectly supplied, or otherwise does not conform to the order, we will handle return arrangements in accordance with applicable consumer protection law.
Please contact us before returning an item for specific instructions.
21. Are there products that cannot be returned?
Certain products may be excluded from cancellation or return where a statutory exception applies.
This may include personalised or made-to-order products and certain sealed goods that are not suitable for return for health or hygiene reasons once unsealed.
Any applicable restrictions will be communicated where reasonably required.
These restrictions do not affect statutory rights relating to faulty or incorrectly supplied goods.
22. Do you ship internationally?
Where international delivery is available, the applicable destinations and delivery options will be displayed during checkout.
International orders may take longer to arrive because of customs processing and
